When we are pulled out of our routine and see the suffering of others, it makes us reflect on our own lives and purpose. Researchers have also found that there is an increased appetite for reflection in times of crisis. They’re also 73% more likely to report feeling a sense of belonging at work and 50% more likely to stay in their job for more than 5 years. People who regularly engage in peer coaching are 65% more likely to feel fulfilled at work and 67% more likely to report being a top performer. full-time workers - found that peer coaching also helps create a better work environment for the long term. It is helping them to learn rather than teaching them.”Īt Imperative, our 2019 Workforce Purpose Index - a representative survey of U.S. According to Sir John Whitmore, coaching is “unlocking a person’s potential to maximize their own performance. Coaching is about going deeper and letting people solve their own problems. Conversely, it can turn into a consulting session trying to solve problems which is not what we need to feel supported and take ownership. What is the difference between connecting and coaching? When we simply try to connect it is often shallow - small talk or sharing bios. This builds a sense of belonging and helps us realize that we are not alone or the only one feeling the stress. Peer coaching conversations give us permission to be able to do this reflection and to also hear about the experience of another person. Without this reflection, it is easy to have stress compound and to lose ourselves in the flood of stressful news. ![]() It is how we make sense of what is happening and ground ourselves in our values. We need to be able to process and reflect on our experiences, especially in times of change. It addresses what Daniel Pink describes as the need for “ social-closening” while maintaining social physical distancing.īased on our research on purpose, meaning, and belonging at work over the last decade, creating time for a virtual coffee with a colleague each week during this crisis is one of the best things you can do for yourself (and others). Peer coaching is critical for employees who find themselves working from home and managing the stress and changes associated with the outbreak of COVID-19 and the economic ripple effects it is creating in every industry. This is a prime example of how to stand up a casual peer coaching program quickly. He spent several years as a senior leader in the Business Process Outsourcing (BPO) industry helping multiple clients such as Verizon, Sony, and T-Mobile achieve their customer outcome goals.How to Build Social Closeness in a Time of DistancingĪn executive at a global company shared with me this week that they are launching a virtual coffee program at their company to help people feel connected working from home. ![]() Jack has successfully transformed and maintained customer operations and sales organizations of all sizes and across many different industries. He then went on to help build and consolidate large-scale customer service and sales organizations at in the Telecom and Retail Energy space. His foundational expertise and passion for building a solid employee and customer centric culture started at MCI where he was repeatedly recognized for record-breaking performance & leadership achievements. Jack is an influential change leader who has a passion for technology, innovation, and seeing people succeed. Jack is responsible for developing and executing the future global care strategy that will continue to differentiate GoDaddy as the advocate of small business success throughout the world. With 21M+ customers worldwide and 84M+ domain names under management, GoDaddy is the place folks come to name their idea, create a compelling brand and a great looking website, attract customers with digital and social marketing, and manage their work. GoDaddy’s mission is to empower their worldwide community of 20+ million customers - and entrepreneurs everywhere - by giving them all the help and tools they need to grow online. Jack Meek currently leads customer care operations at GoDaddy, the world’s largest services platform for entrepreneurs around the globe. JACK MEEK Vice President, US Care Support Operations, GoDaddy
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